Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at support@social.shop.

Shipping

After you place the order on our website, it normally takes 10-20 business days for the items to reach you.
If the value of your order is less than $99.00 USD, you will need to pay $9.99 for the shipping fee. If the value is above $99.00, then we cover the shipping fee.
Most of the orders are shipped from our warehouse in China, but we also have warehouses located in the US and Canada. Your order might be shipped from one of the three locations depending on the items you purchased.
After we send your order to the delivery company, we will send you a shipping confirmation email which will have a "Track Order" button. This will take you directly to the delivery website so you can follow the live tracking updates!
Do you think your order might be lost in transit? Although the delivery company quotes us 10-15 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. If this does happen, your tracking number may show a "delayed" delivery date.
If your order isn’t delivered within 20 business days, please contact us and we can launch an investigation for you.
Did you enter the wrong address? We can absolutely help change this for you! Provided your order has not shipped already, please send us the new address details and we can change this over for you as soon as possible.
If your order has been shipped, don’t panic! You can still redirect it via the tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide to us - if you have provided an incorrect address, and the package is delivered there, we're unable to retrieve it, so please check your address carefully!
If your order consists of several different items, we tend to send them to you in more than one package due to the items being overweight for shipping. Sometimes, your order might consist of items made by different designers and suppliers, so we might ship them separately to you in that case as well.
Yes we do! We ship to most places around the world except for a few remote islands. In that case, please feel free to drop us an email at support@social.shop and we might be able to figure things out for you.
We offer free shipping on orders over $99 USD.
We do not pay for any extra fees such as customs/import fees, but we almost never hear from any customers about paying for extra customs/import fees.

Returns

Yes we do. We highly suggest you to take a minute to read our return policy. We offer free returns for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be written out on product pages and/or at checkout. To be eligible for a return:
 
  1. Item(s) have to be initiated for return and placed in the mail within 30 days of the delivery/receiving of order.
  1. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty or defective.
  1. Item(s) must be in the original packaging, which must be in original condition.
 
This includes attached swing tag, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
We offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Sadly, we know that sometimes our products are just not quite the right fit for some people. You can certainly return your items to us for a full refund, provided they are returned within 30 days.
Please note: Not all items are eligible for return. Any exclusions will be written on the product pages and/or at checkout. All items must be returned in new condition, with the swing tag and bow to be eligible for a return.
You can certainly return your items to us for an exchange to a new pattern, color, or different size. This still needs to be done within the first 30 days.
*Please note:all items must be returned in new condition, with the swing tag and bow to be eligible for a return.
Yes, you will certainly get a full refund if you return your purchased items in their original condition.
As we operate with a very low profit margin in order to bring the best quality items to our customers, we're unfortunately not able to cover the return shipping cost. Only with the rare exceptions that items turn out to be faulty or defective.
We are working hard behind the scenes to get your items in and out of our centers. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been confirmed. As soon as we have this information, we can begin action towards your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until the package gets back to our warehouse before moving forward.
Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we recommend contacting your bank or merchant directly.

Products

Please refer to our size guide here:
Size measurements are manually measured by our suppliers or designers. Different items have different sizes. There is a size chart on each product page. You only need to refer to the detailed measurements to get the recommended size.
We’re here to take your suggestions – the weird, the wonderful, and the just plain wacky! Feel free to suggest your artistic vision. Unfortunately we can’t guarantee your design will be made, and are not yet offering custom items at this point, but we're always happy to hear your thoughts!
We’re here to take your suggestions – the weird, the wonderful, and the just plain wacky! Feel free to suggest your artistic vision. Unfortunately we can’t guarantee your design will be made, and are not yet offering custom items at this point, but we're always happy to hear your thoughts!
Yes, we offer wholesale discounts for reselling. If you are looking to make a bulk purchase, please email us at support@social.shop for more information!
Have a special someone who you think would love our items? You can ship our items directly to that person by entering their address as the shipping address, and your own as the billing address. If you want any hand-written message to be included, just let us know at checkout and our team will be happy to do so! We don’t include any cost invoices inside our packages. Any receipts are sent directly to your email address. It’s that easy!
The default language and currency of our website is English and US dollars. However, we support 5 different languages and 10 currencies. Simply head to the top right corner of our website and click the icon highlighted in red below. You'll then be able to choose your own language and currency.
Love our products or have any suggestions? You're always more than welcome to leave us a review. Simply find the link to the item that you purchased from us, scroll down to the bottom and you'll see the "Customer Reviews" section where you can write your review. We value customer reviews, so we will send you an 18% off coupon for your next purchase as a thank you note.

Payments

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Shopify Payment, Paypal, GooglePay, ApplePay, and AmazonPay!
Simply head to checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click "Apply". This is offered before the payment page, so you can be completely aware of how much you can save.
Have you made your purchase, and as the payment was loading you realized you didn't add your discount? No worries, that opportunity hasn’t slipped away! Simply email our lovely SocialShop team at support@social.shop and they will be happy to add this in for you.
Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Please check email offers for which items the codes are applicable for.
All pricing is listed in US dollars, but you can choose the currency yourself on the top right corner.
If you are using Paypal as a guest payment, please double check that you have entered the correct shipping or billing address. If you enter incorrect information, such as a wrong zip code, Paypal will force you back to the checkout page and notify you of the error.
If you pay by credit/debit card, please double check that you have entered the correct card number. If you enter the wrong card number, the website will force you back to the checkout page and inform you of the wrong information or suggest you to use a different card.
Also, to reduce the risk of your card information being stolen, some debit/credit card merchants will not approve payments if your billing address and shipping address are different.

Contact Us

Is something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to let us know about the issue. To help resolve things quickly, we suggest you include photos so we can help identify what's going on.
These things happen! Please email support@social.shop immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment center, then you will need to go through our returns process.
We do our best to change your orders quickly, and occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of an order after it is placed, so please select your items carefully.
If you have anything questions that you'd like to get in touch with us about – emailing us is the way to go! Our email contact is "support@social.shop". This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from customers worldwide, so we can sometimes have some slight delays in response time (due to timezones). We’re only human, so please be patient and know we are working as quickly as possible to get back to you within 48 hours. We promise we won’t leave you on "read"!
We always strive to be the best, so we love hearing your thoughts. We also love hearing your beautiful stories. Should you have any feedback for us, please feel free to email us at "support@social.shop".
Our headquarters are located in California, USA, and we have warehouses located in China and Canada too.
Do you want stacks of awesome offers and discounts sent straight to your inbox? You can sign up to our mailing list by emailing us at support@social.shop and ask to sign up!
If your inbox hitting 1k and you need to clean things up from all those businesses you’ve signed up for. You can unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the "unsubscribe me" link - (we’ll miss you though!).